Learn how to choose and use the most appropriate words and emotional tone for positive results. Practice techniques for receiving and transferring information, ideas, thoughts, feelings, and needs. Participants will understand how to navigate difficult situations, build consensus, and manage change with diplomacy and tact.
Course Code: COMM G5020
Day/Time: Thursday, 11/19/2020, 9:00 am – 4:00 pm
Instructor: Yasmin Shenoy