Customer Service Representative

Customer Service Representatives with the right skills are in high demand in information technology, insurance, finance, healthcare, and retail call centers. Learn how to provide exceptional and professional telephone and in-person customer service, communicate effectively, and cultivate repeat business. In this program you will also receive hands-on experience in the College’s state- of-the-art simulated Call Center training classroom.

NOTE: Background checks are required for most allied health positions. Students with felony convictions may have difficulty obtaining employment in these fields. 

MODULES

  • Exceptional Customer Service 101
  • Personal & Job Accountability
  • Effective Communication
  • Critical Thinking & Problem Solving
  • Working with External & Internal Customers
  • Handling Difficult Situations
  • Business Ethics & Professional Presence

PREREQUISITES

  • High school diploma, GED or equivalent
  • Basic computer skills: includes navigating windows, data entry, writing and sending email, web searches

COURSES

Course Code: AOP G5039

Date: Coming Spring 2020

Day/Time: 

Room: 

Cost: $

Career Information

The Connecticut Department of Labor reports that employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities.  As a Customer Service Representative you may expect your entry-level rate to be approximately $12.74 per hour and the average annual income is noted as $41,046 in the Hartford region.