Customer Service Representative

Customer Service Representatives with the right skills are in high demand in information technology, insurance, finance, healthcare, and retail call centers. Learn how to provide exceptional and professional telephone and in-person customer service, communicate effectively, and cultivate repeat business. In this program you will also receive hands-on experience in the College’s state- of-the-art simulated Call Center training classroom.

NOTE: Background checks are required for most allied health positions. Students with felony convictions may have difficulty obtaining employment in these fields. 

MODULES

  • Exceptional Customer Service 101
  • Personal & Job Accountability
  • Effective Communication
  • Critical Thinking & Problem Solving
  • Working with External & Internal Customers
  • Handling Difficult Situations
  • Business Ethics & Professional Presence
  • Path from Training to Career

PREREQUISITES

  • High school diploma or GED
  • Basic computer skills
  • Pass assessment tests for reading and math. Call our information center at (860) 906-5130 to schedule testing. Individuals with college experience may request the assessment tests be waived.

COURSES

Course Code: AOP G5039

Date: 3/18/19 to 6/3/19 (No class 4/19; 5/29)

Day/Time: Mon/Wed/Fri ; 6:00pm to 9:00pm

Room: 613

Cost: $1,395.00