There will be changes…and those will extend to transitions in the workforce. Whenever team members leave, for whatever reason, experience, work wisdom and institutional knowledge goes with them. Don’t let this happen to you! Learn all about holding onto your organization’s most valuable resource—institutional knowledge—when the inevitable happens. This riveting workshop will give you the tools you need for knowledge management and succession planning. You will learn how to identify critical documented and undocumented knowledge that needs to be retained, who processes the knowledge, and techniques to transfer and retain the knowledge. There will be a discussion of succession planning to aid you in preparing to fill vacancies and retain your knowledge.
Course Code: MGMT 5112
Day/Time: Wed, 9:00am-4:00pm
Instructor: Christopher Service, Sr.