Dale Carnegie knew this well: Being able to connect with people and build rapport, no matter the industry, can help you attain your goals. Conflict is more easily resolved, and it can provide for stronger relationships, both in the workplace and your personal life. Rapport helps us work towards “Yes”. “Yes” to company mission. “Yes” to shared goals and objectives. “Yes” to esprit de corps. When you have rapport with people, they are more interested in what you have to say and how they can help you. It can be easier for you to influence the decisions the person is making because of the rapport that you have mutually created.
- Defining and recognizing rapport
- Understand the importance of building rapport
- Understand the relationship between building rapport and influencing others
- Skills and strategies for building rapport
Course Code: COMM G5026