Welcome New Hire

Welcome to Capital Community College.  Please review the information below to better acquaint yourself with our networking environment.  As a new hire we ask that you have your immediate supervisor, or the person appointed by him\her, contact IT Services with any technical problems you may experience or any requests to access a department shared file location related to your area.

  • Computer access\NetID activation is granted within 24 hours (48 hours during busy periods) of your account being properly entered in Banner.
  • Staff accounts must have a corresponding CoreCT record within 30 days to remain active.
  • Faculty accounts must be tied to at least one course in Banner.

Computer Logon\Log Off

  • Log on to your computer using your NetID@ccc.commnet.edu. Your NetID and initial password should be provided to you by your supervisor or appointed person.
  • Computers are for work-related use and are monitored for malware (Viruses, Spam, Spyware) by McAfee software.
  • To avoid picking up Malware and being without use of a computer, it is recommended that you pay attention to McAfee Site Manager when doing work-related web searches. Please use caution when using removable disks.
  • Staff PCs should never be shut down and left powered off. Doing so will result in your PC not being compliant (McAfee) and not up-to-date with the latest software patches.
  • When logging off for the day, please do a “RESTART” instead of a Log Off or Shut Down to flush the cache of the PC and to make sure that your profile is updated correctly.

Voice & E-Mail

Voice Mail

  • Your phone Extension (4 digits beginning with a 5) is visible on the phone in your office.
  • Callers from the outside can reach you directly by dialing (860) 906-YourExtension.
  • If your extension does not begin with a 5 individuals will have to dial (860) 906-5000 and when prompted enter your 4 digit extension.
  • To access voicemail press the Message button on the phone.
  • The Default Voicemail password is 123456.
  • You will be prompted to change your password when you first logon.  Make sure that you change your password to something meaningful\something that you will remember 5 years from now.
  • The automated attendant will walk you through recording your Greeting and Name.  Most individuals can also listen to and delete their voice mail messages through Outlook (Inbox).
  • If your extension is a published number for an academic program, contact your supervisor for the password assigned to that extension.


  • E-mail addresses and Distribution lists are visible in the Global Address List (GAL), which is the Address Book on the Outlook Home tab. Capital distribution lists start with “CA-“.
  • The first time you launch Outlook you should be prompted to setup your Mailbox.  It is not necessary to enter any information, simply click Next (3 times) and then Finish. The system should automatically find you based on the NetID used to logon to the computer.  If it does not, please call IT Services at 5252.
  • Please make sure that you review the AutoArchive Overview documentation and follow the steps for setting your default Archive location and file name (pst). If you do not you may receive an error message that the default archive file location cannot be found on c:\…  The name of the Archive pst should never be “Archive.pst”.
  • Your Exchange account is limited to 1 GB. It is your responsibility to manage the size of your Outlook folders.  If the size limit is reached, you will no longer be able to Send and Receive e-mail.
  • Messages and Calendar items that you want to keep can be “archived” to your Home Directory.  We suggest that you create a Mail folder in the root of your Home Directory, if one does not exist, and save all Archive files (.pst data files) You must pay close attention to where your files are being archived.

File Management

All Staff members have a Home Directory, a folder on the network to store your work-related files, located in \\CA-StaffFS-2\Staff\HomeDir.  All full-time Faculty members have a Home Directory located in \\CA-FacultyFS-2\Faculty\HomeDir.  If there are files that you need to share with others in your department, please speak to your supervisor regarding any existing or needed Department Share folders.

  • Staff Home Directory is located on \\CA-StaffFS-2\Staff\HomeDir\”YourNetID”.
  • Faculty Home Directory is located on \\CA-FacultyFS-2\Faculty\HomeDir\”YourNetID”.
  • The Home Directory is Mapped to Drive Z: and is visible via Computer.
  • You are responsible for maintaining any other Mapped Drives or Shortcuts you decide to create.  Press F1 (Help) on the desktop for instructions in creating Mapped Drives and Shortcuts.
  • Do not save files to the Desktop or the C:\ Drive, these files are at risk of being deleted when you log off or if you experience Profile
  • If you Exceed Your Local Profile Storage Space you will not be allowed to log off without deleting some of the temporary files.


  • Network Printers and Copiers are located on Server \\CCC06A\.  If you are redirecting a print job to a printer that is not in your office, make sure that you can physically access the printer before printing. Click Start on the task bar to access the Search Programs and Files text box and type \\CCC06A\ and then press enter to see available copiers and printers.
  • Check\Set your Default Printer (Start, Devices and Printers) prior to opening any programs or applications, doing so afterwards may result in you not being able to see the printer.

File Backup

  • We strongly suggest that you back your files up to a USB drive\Removable Disk.  The USB drive must not require software to be installed.
  • Please do not store confidential data on disks or USB drives.

Navigating to Folders

  • You can navigate to any Folder or Printer by typing the Path or  A UNC is the address or location of a file on a server – \\ServerName\Folder1\Folder2\.  See Home Directory above.


  • Explore or (My) Computer type the path in the Address bar.
  • Start (Task bar) type the path in the Search Programs and Files text box.
  • File, Open (Within an application) type the path in the File name: text box.


IT Services Assistance

The Service Desk is available to assist with technical problems you may experience with the following:

  • Computer
  • Phone
  • Printer
  • Voice and E-Mail
  • Permissions Issues
  • Software Problem
  • Password Resets for Staff Members (Photo ID in Person at the Service Desk)
  • Password Resets for Students & Faculty can be done using Self-Service kiosks located on each floor throughout the building. Those who need additional assistance visit the Service desk with a photo ID.


Academic Media Services (AMS) Extension 5030

AMS is available to assist you with Blackboard, Distance Learning and Instructor Station issues (Projector, Document Display, Classroom Sound, etc.).

We ask that requests that do not require immediate assistance be e-mailed to CA-ITServices@Capitalcc.edu

All other requests and problems can be reported by dialing extension x65252.

IT Services