Computer Support Specialist

The Computer Support Specialist degree is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support, and advice to customers and users.

The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the “people” skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution. The degree incorporates preparation for the certification examinations for either CompTIA (Computer Technical Industry Association) A+ or MOUS (Microsoft Office User Specialist). A range of general education courses in the program enrich professional skills.

LEARNING OUTCOMES

Upon successful completion of all program requirements, graduates will be able to:

  1. Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions and techniques for working productively with people of diverse cultures and backgrounds
  2. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with
    customers and individuals lacking a technical background
  3. Understand career paths in the computer support field
  4. Demonstrate a working knowledge of the Internet that includes effective strategies for online research and correct citation of internet based resources
  5. Describe the features and functions of the major categories of applications software (word packaging, database, spreadsheet, presentation, e-mail, browsers, etc.)
  6. Demonstrate proficiency in installing and configuring software, uninstalling operating system software, configuring software for accessibility by disabled individuals, installing and configuring applications software upgrades, and modifying an operating system
  7. Communicate effectively with clients, verbally and in writing
  8. Understand and apply mathematical and scientific reasoning in solving problems and think critically
FIRST SEMESTER (15 Credits)
CREDITS
† CSA* 105 Introduction to Software Applications  3
CSC* 101 Introduction to Computers  3
† ENG* 101 Composition  3
† MAT* 104 Quantway OR Higher  3
CSA* 163 The Internet  3
SECOND SEMESTER (15 Credits)
CREDITS
CST* 231
† CST 171
Data Communications & Networking I OR
LAN System Management
 3
† CST* 120 Introduction to Operating Systems  3
COM* 101
COM* 105
† COM* 173
Intro to Mass Communication OR
Intro. to Visual Communication OR
Public Speaking
 3
† ENG* 102 Literature and Composition  3
† PSY* 111
† SOC* 101
General Psychology I OR
Principles of Sociology
 3
THIRD SEMESTER (15 Credits)
CREDITS
† CSA* 205 Advanced Applications  3
CST* 150 Web Design & Development I  3
  ___ ___ Fine Arts Elective  3
  ___ ___ CSA*, CSC*, or CST* Elective  3
† ___ ___ Humanities Elective  3
FOURTH SEMESTER (15 Credits)
CREDITS
† CST* 125 Help Desk Concepts  3
† BBG* 294
† BMG* 202
† BMK* 123
Business Internship°° OR
Principles of Management OR
Principles of Customer Service
 3
 ___ ___ CSA*, CSC*, or CST* Elective  3
 ___ ___ Social Sciences Electiveº  3
 ___ ___ Science Elective  3
TOTAL CREDITS
 60
The symbol (†) indicates a prerequisite needs to be met
 ° History, Political Science, Anthropology, or Geography strongly recommended
°° Business Internship (BBG 294) is strongly recommended
† Pre-requisite required. Please refer to the Course Descriptions section.
RECOMMENDED COMPUTER ELECTIVES

Software Support Industry
CSA* 135 – Spreadsheet Applications
CSA* 140 – Database Applications

CONTACT

michael-ligon-600x397px
Michael Ligon
Program Coordinator
Computer Support Services
Room 610
mligon@capitalcc.edu
(860) 906-5178

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