Computer Support Specialist (Hardware Support Option) A+

The Computer Support Specialist degree is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support, and advice to customers and users.

The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the “people” skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution. The degree incorporates preparation for the certification examinations for either CompTIA (Computer Technical Industry Association) A+ or MOUS (Microsoft Office User Specialist). A range of general education courses in the program enrich professional skills.

LEARNING OUTCOMES

Upon successful completion of all program requirements, graduates will be able to:

  1. Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions, and techniques for working productively with people of diverse cultures and backgrounds
  2. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
  3. Understand career paths in the computer support field
  4. Demonstrate a working knowledge of the Internet that includes effective strategies for online research and correct citation of internet based resources
  5. Preemptively solve computer hardware/software problems to provide disaster prevention and recovery of computer systems before problems occur whenever possible
  6. Apply a comprehensive understanding of the function of computer hardware and software in a personal computer system, both networked and stand-alone
  7. Perform computer troubleshooting using diagnostic test equipment, diagnostic software, network documentation, online documentation resources, and troubleshooting strategies and techniques to resolve basic hardware, software, and network problems
  8. Identify resources for resolving peripheral device problems including printers, scanners, CD ROMs, sound cards, external CD RW devices, digital imaging devices and DVDs
  9. Select appropriate hardware and software, trouble-shoot on the board level, and understand software licensing agreements and privacy issues
  10. Communicate effectively with clients, verbally and in writing
  11. Understand and apply mathematical and scientific reasoning in solving problems, and think critically
FIRST SEMESTER (15 Credits)
CREDITS
† CSA* 105 Introduction to Software Applications  3
CSC* 101 Introduction to Computers  3
CST* 231 Data Communications and Networking I  3
† ENG* 101 Composition  3
† MAT* 104 Quantway OR Higher  3
SECOND SEMESTER (15-16 Credits)
CREDITS
† CST* 120 Introduction to Operating Systems  3
COM* 105
† COM* 173
Intro. to Visual Communication OR
Public Speaking
 3
† ENG* 102 Literature and Composition 3  3
† PSY* 111
† SOC* 101
General Psychology I OR
Principles of Sociology
 3
† ___ ___ Science Elective  3-4
THIRD SEMESTER (15 Credits)
CREDITS
† CST* 140 Introduction to Computer Hardware  3
† CST* 142 Introduction to Computer Hardware Lab  3
 ___ ___ CSA*, CSC*, or CST* Elective  3
 ___ ___ Fine Arts Elective  3
 ___ ___ Social Sciences Electiveº  3
FOURTH SEMESTER (15 Credits)
CREDITS
† CST* 125 Help Desk Concepts  3
† CST* 240 Advanced Computer Hardware  3
 ___ ___ Humanities Elective  3
 ___ ___ CSA*, CSC*, or CST* Elective  3
† BBG* 294
† BMG* 202
† BMK* 123
Business Internship ºº OR
Principles of Management OR
Principles of Customer Service
 3
TOTAL CREDITS
 60/61
The symbol (†) indicates a prerequisite needs to be met
° History, Political Science, Anthropology, or Geography strongly recommended
°° Business Internship (BBG 294) is strongly recommended
† Pre-requisite required. Please refer to the Course Descriptions section.
Recommended Computer Electives

Hardware Support Industry
CSA* 163 – Internet
CST* 171 – LAN System Management
CST* 281 – Data Communications and Networking II

CONTACT

michael-ligon-600x397px
Michael Ligon
Program Coordinator
Computer Support Services
Room 610
mligon@capitalcc.edu
(860) 906-5178

 

Learn How To Apply Current Students
Register Now