Computer Software Support Specialist

The Computer Software Support Specialist Certificate is designed for students preparing for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative, who provide technical assistance, support, and advice to customers and users. This certificate concentrates on development of skills in the diagnosis and solution of technical and computer-related problems.

LEARNING OUTCOMES

Upon successful completion of all program requirements, graduates will be able to:

  1. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
  2. Describe the features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, e-mail, browsers, etc.)
  3. Demonstrate proficiency in installing and configuring software, and uninstalling operating system software
  4. Demonstrate proficiency in configuring software for accessibility by disabled individuals
  5. Demonstrate proficiency in installing and configuring applications software upgrades
  6. Demonstrate proficiency in modifying an operating system when installing, configuring and upgrading typical applications software
CREDITS
CSA* 105 Introduction to Software Applications  3
CSC* 101 Introduction to Computers  3
CSA* 163 The Internet  3
CSC* 231
CST* 171
Data Communications & Networking I OR
LAN System Management
 3
CSA* 205 Advanced Applications  3
CST* 120 Introduction to Operating Systems  3
CST* 125 Help Desk Concepts  3
CST* 150 Web Design & Development I  3
 __ __ CSA*, CSC* or CST* Elective  3
 __ __ CSA*, CSC* or CST* Elective  3
TOTAL CREDITS
 30

CONTACT
Michael Ligon
Program Coordinator
Computer Support Services
Room 610
mligon@capitalcc.edu
(860) 906-5178